Returns

Last Updated: 19-01-2025

At UrbanLit®, we stand behind the quality of our headwear and want you to be fully satisfied with your purchase. If you're not happy with your order, we’re here to help you through the return process.

Return Eligibility

You may return your purchase within 14 days of receiving your order. To be eligible for a return, the item must be in unused and unworn condition. It must be returned in its original packaging, with all labels and tags attached. Items that do not meet these conditions may not be accepted for a return.

How to Start a Return

To begin a return, contact us at returns@urbanlit.com and include your order number along with the reason for your return. Our team will respond within one to two business days with instructions on how to proceed and where to send the item. We recommend using a trackable shipping service to ensure your return reaches us safely.

Customers are responsible for the cost of return shipping unless the item is faulty or you received the wrong product.

Refund Process

Once we receive and inspect your returned item, we will issue a refund to your original payment method. Please allow up to seven business days for the refund to appear in your account, depending on your bank or payment provider. Original shipping fees are non-refundable.

Exchanges

If you would like a different item or size, we ask that you return your original purchase for a refund and place a new order through our website. At this time, we do not process direct exchanges.

Final Sale Items

Items marked as final sale or purchased during promotional discounts are not eligible for return or refund, unless damaged or defective upon delivery.

Damaged or Incorrect Orders

If your item arrives damaged or you receive the wrong product, contact us within seven days of delivery at info@urbanlit.com. Please include your order number and clear photos of the item and packaging. We will resolve the issue as quickly as possible and cover any necessary return or replacement costs.

Contact

If you have any questions about our return policy or need assistance, our team is here to help.

Email us at returns@urbanlit.com
Visit our website at www.urban-lit.store
Find us on Instagram at @urban.lit.official

Thank you for shopping with UrbanLit®.